Stage #1:
Who: Alan Tran
What they do: Director of CentreCom (a chain of retail I.T. stores around Melbourne) and opened the Frankston store in 2004. Over 10 years experience with CentreCom including customer service, sales, buying and warehousing.
Why: Having worked the past twelve months at CentreCom Frankston, I found Alan to be very open to new ideas to improve his business. His strong work ethic and focus on giving his clients the best I.T. solutions to meet their needs is impressive. He is always up-to-date on the latest I.T products via his relationships with suppliers that allows him to predict where the market is heading in each product category. With some I.T products having a very short shelf-life, this ability is very valuable and balancing inventory against future customer needs.
What I will learn: I am hoping to learn more about the CentreCom operations in order to create a new innovation that will be trialled within the business. Each I.T. retailer serves customers but the back-of-house operations can vary greatly from staff training to business systems to brand marketing. The Australian I.T. market is worth over $120 billion with CentreCom having a share of the Victorian consumer market with room to grow further. I have a few ideas to improve the store that I will present to Alan over the coming weeks.
Dale Stohr
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment